1. Medical Compliance & Good Faith Exam (GFE)
Medical Supervision: IV Lake Tahoe operates in compliance with California medical regulations. All clinical treatments are administered by licensed healthcare professionals operating under standardized procedures and physician oversight.
Good Faith Exam Requirement: In accordance with California state regulations, all new clients must complete a Good Faith Exam (GFE) with a licensed medical provider prior to receiving IV therapy.
GFE Fee: A mandatory $25 fee applies for the Good Faith Exam.
Validity: Your GFE clearance is valid for 6 months from the evaluation date, after which a renewal exam is required before subsequent treatments.
2. Bookings, Cancellations & Fees
Cancellation Notice: We require at least 24 hours' advance notice for any booking cancellations or reschedules.
Cancellation Fee: Cancellations made less than 24 hours prior to the scheduled appointment time will incur a 50% non-refundable fee of the total scheduled service cost.
No-Show Policy: Failure to show up or be present at the agreed location within 15 minutes of the scheduled appointment time constitutes a cancellation without notice and will result in a 50% non-refundable charge.
3. Mobile Services & Environment Requirements
Service Area: IV Lake Tahoe provides mobile services throughout North Lake Tahoe and surrounding regions.
Client Environment: Mobile appointments require a safe, clean, climate-controlled, and secure physical environment for our medical staff. We reserve the right to refuse or terminate service immediately if:
The environment is deemed unsafe, unsanitary, or unsuitable for clinical administration.
The client or anyone present exhibits aggressive, threatening, or abusive behavior.
The client is under the influence of illegal substances or incapacitated to a degree that prevents informed consent.
4. Medical Eligibility & Right to Refuse Service
Clinical Discretion: Administration of IV therapy is subject to the clinical judgment of our medical staff. Our nurses and medical providers reserve the right to deny or withhold treatment if:
Vital signs or medical history indicate safety risks or contraindications.
Venous access cannot be safely or comfortably established after standard clinical attempts.
Health Disclosures: You agree to provide accurate, complete, and truthful medical history, including existing conditions, allergies, current medications, and pregnancy status. IV Lake Tahoe is not liable for complications arising from undisclosed health conditions.
5. Medical Disclaimer & Elective Services
Not Emergency Medical Care: IV Lake Tahoe services are elective wellness treatments. They are not intended to treat, cure, or diagnose acute medical emergencies, severe illness, or chronic disease. If you are experiencing a medical emergency, call 911 immediately or visit the nearest emergency department.
No Insurance Billing: Services are provided on a direct-pay basis. IV Lake Tahoe does not accept insurance, bill insurance companies, or guarantee reimbursement from third-party payors.
6. Payment Terms
Payment is due in full at the time of service unless otherwise arranged (e.g., pre-booked event packages or pop-up partnerships).
Accepted payment methods include major credit cards, debit cards, and authorized electronic payments.
7. Limitation of Liability
To the fullest extent permitted by California law, IV Lake Tahoe, its owners, medical directors, officers, employees, and contracted staff shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the provision of Services, except in cases of gross negligence or willful misconduct.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
9. Contact Us
For questions, cancellations, or inquiries regarding these Terms and Conditions, please contact us:
Email: IVLakeTahoe@gmail.com
Phone: (530) 548-5088